13        Consumers' right to return products 

13.1    This clause only applies if you are purchasing products as a domestic consumer. It does not apply to businesses.

13.2    Details of your legal right to cancel under the Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and an explanation of how to exercise it are set out in this clause 13.

13.3    Except as provided in clause 13.5, you have the right to cancel any order you place with us within 14 days from the date that you (or any person identified by you in your order) receive the products ordered without the need to provide a reason. Outside this 14 day period, you do not have the right to return the products unless they are faulty (in which case clause 16 shall apply) or you have obtained our prior written consent to return the products, (in which case clause 9 shall apply).

13.4    Where your order consists of multiple products which are being delivered to you on different days then your right to cancel the order expires 14 days from the date on which you received the last of the products ordered. After this period your right to cancel expires.

13.5    Please note this cancellation right does not apply and we do not offer any refunds in respect of: 

13.5.1 Any made-to-measure or custom-made products or products made to your specification or clearly personalised;

13.5.2 Any products which are liable to deteriorate or expire rapidly;

13.5.3 any sealed products which cannot be returned due to health protection or hygiene reasons if they have been opened or unsealed by you; or

13.5.4 Any products which have been mixed inseparably with other items by you after delivery.

13.6    To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period stated above by any of the following methods: 

13.6.1 By sending an e-mail to orders@saftysupliesdirect.co.uk.

13.6.2 By sending a letter to us by post to Safety Supplies Direct, Unit 47a, Upcott Avenue, Pottington Business Park, Barnstaple, Devon. EX31 1HN     

13.7    If you cancel a contract where products have been delivered, you must return to us the affected items. 

13.7.1 Send the products to the following address within 14 days of the date that you received the products to: Safety Supplies Direct, Unit 47a, Upcott Avenue, Pottington Business Park, Barnstaple, Devon. EX31 1HN    

13.8 We strongly suggest that products are sent by registered post with your local post office or by courier so that you can track the items and that you always retain evidence of posting and the tracking number until the purchase price has been refunded.

13.9    You are liable for paying the return delivery costs unless you are returning the products because they are faulty.

14.0    Refunds

14.1    If you cancel your order in accordance with clause 13 of these terms and conditions, you will receive a full refund of the price you paid for the products except in the circumstances described in clause 14.2. Please note that we are not obliged to refund any supplementary costs paid by you if you chose a type of delivery other than the least expensive type of standard delivery offered by us.

14.2 You have a legal obligation to take reasonable care of the items while they are in your possession and are responsible for the risk of damage during transport. If on inspection of the returned products we believe that they have been damaged or their value have been diminished as a result of your handling of the products beyond what would have been necessary to establish the nature, characteristics and functioning of the products or if the products have been damaged in transit then we may deduct an amount equal to the damage or diminishment in value from the refund owed to you.

14.3    We will process the refund due to you as soon as possible and, in any case, no later than: 

14.3.1 14 days after the day we receive the returned items from you; or

14.3.2 if earlier, 14 days after the day you provide us with evidence that you have returned the items; or

14.3.3 if you are not yet in receipt of the items, 14 days after the date on which you have informed us that you wish to cancel.

14.4    We will make the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. In any event, you will not be charged by us as a result of the reimbursement.

15        Other consumers' returns 

15.1    This clause only applies if you are purchasing products as a consumer. 

15.2    If you wish to cancel a contract or return products after the expiry of the cancellation period in clause 8 (see clauses 8.2 and 8.3) you can only do so with our consent. Where we consent to you cancelling and returning products to us, you must: 

15.2.1 Ensure that the products which are sent back to us are in good condition; and

15.2.2 Pay a restocking charge for the return which charge shall be a sum equal to 20% of the invoice value of the products being returned.

16.       Consumers' legal rights 

16.1    If you are purchasing products as a consumer, we are legally required to supply products which conform to our contract with you. As a consumer you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy in these terms and conditions. 

17.       Business right to return products 

17.1    Clause 17 only applies if you are purchasing products for business purposes. 

17.1.1 Our normal practice is to replace any product which, on delivery to you, is not in a usable condition. No handling charge will be made in these circumstances. Before offering a replacement, we may require you to return the product to us at your own expense for examination. If we ask you to return a product for examination you must ensure the product is clean and adequately packaged.

17.2    Other than as described in clause 17.1.1 above, no products may be returned to us by you or a third party nominated by you without our prior written consent. Where we consent to you returning products to us, you must: 

17.2.1 Ensure that the products which are sent back to us are in good condition; and

17.2.2 Pay an administrative handling charge for the return which charge shall be a sum equal to 20% of the invoice value of the products being returned.